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9 mistakes to avoid when choosing an Internet service provider

Picking an Internet Service Provider (ISP) is a time-consuming process. It may also make one anxious about their decision, primarily because subscribing to an unreliable Internet service provider could hamper one’s ability to connect to the Internet for browsing and other tasks. With over 2500 ISPs in the country, making the wrong choice is relatively easy. But here are a few common errors that people often make and can avoid while picking an Internet provider:

1. Failing to do enough research
The biggest common mistake a user makes is not doing enough research when picking an Internet service provider. Before even checking a provider’s website, it is essential to make a list of all the things that one expects from the ISP, such as the data speed and contract term. For instance, if one requires only 50 Mbps for the short term, signing up for a 100 Mbps plan on a 12-month contract wouldn’t make sense. Therefore, knowing what one wants and accordingly doing research is essential to narrowing the list of top Internet service providers.

2. Not considering future requirements
It is also important to consider future requirements. This is because an individual’s connectivity requirements may change with time. So, the customer should look for an ISP that offers room for scalability so that it doesn’t become redundant too quickly. When looking at future requirements, one should consider factors such as adding more devices and upgrading to higher speeds.

3. Not paying attention to hidden fees
While users might find an Internet plan that looks perfect, they might ignore the fine print in the contractual documentation. The paperwork is where ISPs usually have hidden fees in fine print, which is easy to overlook. The additional variables may include activation fees, equipment rental charges, and installation fees, which could drive up the cost significantly. So, it is important to read the terms and conditions of each plan and clearly understand the complete cost structure before signing up with the internet service provider. This will help avoid any unforeseen surprises on the bill.

4. Ignoring reviews
When it comes to buying anything or paying for services, including Internet connections, one should always read reviews. These include current and past customers’ experiences with the connection provided by the ISP. These reviews could be good or bad. Either way, they will help determine if the provider is the right fit for one’s requirements. These online reviews are available on third-party websites and blogs that focus solely on reviewing ISPs. One could also check the videos customers post to determine the real-time speeds offered by the provider.

5. Neglecting the level of after-sales service
A company might offer the best service and price while selling the Internet connection. However, it would be in vain if their after-sales support was not up to par. Once again, reading customer reviews may help determine the company’s level of service after the purchase. This includes factors like customer service representatives’ responses and the professionalism they maintain. One should also prioritize ISPs with a record of adequate technical support. This could help resolve network issues, such as a damaged wire or router, as soon as possible.

6. Falling prey to flashy advertising
Several Internet service providers may create advertisements that are attractive and may catch the customer’s attention. However, these promotions may come with attached terms and conditions or limitations that a customer may lose sight of. For instance, an ISP might offer 1 Gbps of speeds for as low as $20 for a limited period. However, the company may not inform the customer of the data cap and speed restrictions after they cross a certain threshold. Therefore, one should look beyond marketing and remember to focus on the actual services offered by the Internet service provider.

7. Forgetting to check coverage
One may find the top-rated Internet service providers online. But forgetting to check the coverage could lead to buying something that does not work in the area. ISPs usually offer a map that lets one confirm if the location is covered where the range is concerned. One should also check the quality of speed in the area. For example, the map may include various colors to indicate the highest speeds in the area. One should not purchase a 100 Mbps connection if the maximum coverage indicated for the area is about 20 Mbps.

8. Not evaluating additional services
The Internet plan isn’t the only product offered by the provider. ISPs may also offer value-added services, including home networking, security solutions, and bundled packages. Failing to check out these additional services might result in one missing out on benefits that could improve their overall experience with the ISP. Speaking to the ISP and asking about their value-added services is the best way to ensure one gets more value for their money.

9. Sticking with the same provider
Several customers have been loyal to a particular Internet service provider for years. And this might be the result of good customer service, connections, and price. However, one may not realize that the price they pay for a package might be much higher than the plans offered to new customers. One could check with other providers for the best offers. Following this, one could switch to the better plan or ask their current provider to match the price and deal. This will ensure that one gets the most for their money each year.

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